Tech News from Silicon Valley: Starbucks Now Does Home Deliveries

Published in Les Échos
(France) on 6 December 2015
by (link to originallink to original)
Translated from by Thomas Seligmann. Edited by Bora Mici.
This news from Silicon Valley has been interpreted by Nathalie Doré, CEO of BNP Paribas’s San Francisco Office, with the help of Romain Chapron and Guillaume Renouard.

Ordering, receiving and savoring a steaming Caramel Macchiato without moving from your office chair is now possible … if you live in Seattle. This is because Starbucks has just announced the launch of a delivery service in its hometown, in partnership with Postmates. This pilot project allows users to order via the mobile app, pay by bank card, Apple Pay or their Starbucks card, provide their address, and sit back and await delivery.

Mobile Order and Pay Option

There’s a catch, however: The service costs the not-insignificant sum of $5.99, on top of which you have to add a tip, which is obligatory in the USA. So it’s better to place a group order. This new service offered by the Seattle giant completes the Mobile Order & Pay option, which became available this fall in 7,400 branches across America, as TechCrunch reports. This option allows users to order using the mobile app and pick up their order at a sales outlet, thus avoiding the monster lines often associated with Starbucks.

The partnership between Starbucks and Postmates is yet another example of the huge rise in home deliveries in the USA. In early October, Postmates launched Pop, an express delivery service. A few weeks later, it joined up with Etsy to deliver the latter’s manufactured goods.


Cette actu de la Silicon Valley est décryptée par Nathalie Doré, CEO de L’Atelier BNP Paribas à San Francisco, aidée de Romain Chapron et Guillaume Renouard.

Commander, recevoir et savourer un caramel macchiato brûlant sans bouger de sa chaise de bureau, c’est désormais possible… à condition d’habiter Seattle. L’enseigne Starbucks vient en effet d’annoncer le lancement d’un service de livraison, en partenariat avec Postmates, dans sa ville natale. Ce projet pilote permet aux utilisateurs de passer commande via l’application mobile, payer par carte bancaire, Apple Pay ou carte Starbucks, renseigner son adresse, et attendre tranquillement sa livraison.

Option Mobile order & pay

Petit bémol, toutefois : le service coûte la bagatelle de 5,99$ auxquels il faut rajouter le tip (pourboire), indispensable aux États-Unis. Mieux vaut donc passer des commandes groupées… Cette nouvelle prestation offerte par le géant de Seattle vient compléter l’option Mobile order & pay, disponible depuis cet automne dans 7 400 enseignes réparties sur tout le territoire américain, comme le rapporte Techcrunch . Cette option permet de passer commande sur l’application mobile et de la récupérer sur le lieu de vente, s’évitant ainsi les files d’attente monstre souvent associées à Starbucks.

Le partenariat entre Starbucks et Postmates illustre une nouvelle fois le formidable essor de la livraison à domicile sur le territoire américain. Début octobre, déjà, Postmates lançait Pop , service de livraison express. Quelques semaines plus tard, l’entreprise de livraison s’associait avec Etsy , pour proposer la livraison de produits manufacturés.
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